A chargeback occurs when a cardholder contacts their bank to initiate a refund for a purchase made on their credit card.
Chargebacks arise for a variety of reasons, but generally they are the result of a cardholder changing their mind, misunderstanding, or a case of fraud. Fraud can result from the unauthorized use of their credit card (stolen card) or the cardholder purposely seeking to dispute a legitimate purchase they made (“friendly fraud”).
To combat chargebacks Domuso uses Custom Payment Descriptors to help residents decipher what the charge is for and Advanced Fraud Controls.
Chargebacks on Application Fees and Canceled Reservations
We know that dealing with chargebacks on small dollar items is both time consuming and frustrating. The need for security forces many properties to use cashier checks and money orders. That's why Domuoso guarantees zero charge backs on Application Fees and Canceled Reservations -- so use Domuso to manage your reservations with confidence!
Chargebacks on Rent Payments
Its extremely rare to receive a chargeback on a rent payment, but if you do we will walk you through the entire process. We don't charge any fees for chargebacks and will do our best to help you win your case.