Note: We cannot provide Account Number information via phone/email due to security concerns.
Common return reasons:
| R01 | Insufficient Funds | The available and/or cash reserve balance is not sufficient to cover the dollar value of the debit entry.
What to Do: Ask the resident to submit a new payment. Certified funds are a great way to avoid returns - suggest a Domuso Online Certified Payment as an alternative. |
| R02 | Account Closed | A previously active account has been closed by action of the customer or the RDFI.
What to Do: Ask the resident to submit a new payment using a different account or payment method.
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| R03 | No Account/Unable to Locate Account | The account number structure is valid and it passes the check digit validation, but the account number does not correspond to the individual identified in the entry, or the account number designated is not an open account.
What to Do: Ask the resident to submit a new payment using a new payment method.
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| R04 | Invalid Account Number | The account number structure is not valid. The entry may fail the check digit validation or may contain an incorrect number of digits.
What to Do: Have the resident submit a new payment using the corrected bank account number. |