Understanding the difference between refunds and voids is important when managing resident payments through Domuso. This guide explains when to use each option and how to process them correctly.
Voids
A void cancels a payment before funds are transferred from the resident to the property. When a payment is voided, the original authorization will typically disappear from the resident’s bank statement within the specified timeframe of the resident's bank.
When to Use a Void
Voids are only available on the same day a transaction has been submitted. Once a payment settles, you’ll need to issue a refund instead.
How to Issue a Void
- Log into your Domuso account.
- Go to the Payments section.
- Locate the transaction and open the Payment Details.
- If the payment is eligible, select the Void option.
Note: The option to void a payment is only available the same calendar day a payment is submitted.
Refunds
A refund returns funds from the property's bank account back to the resident's account. Refunds can only be issued for payments that have already been settled.
How to Request a Refund
If a resident requests a refund, please contact Domuso support to initiate the refund process. If a resident contacts Domuso support directly to request a refund, the support team will contact you for approval.
How Refunds Appear
- Refunds requested will appear on your payment reports.
If you have questions or need support with refunds or voids, please reach out to Domuso Support for assistance.