Refunds and Voids

Refunds

A refund moves funds from the property bank account to the customer’s account. Refunds are always linked to a transaction that has previously settled. You can only refund a payment with a Settled status. If the payment remains Authorized, you must void the payment instead. 

A refund will be processed immediately. However, the customer's bank will typically take a few days to credit these funds to their account or card.

To issue a refund please log in to your account and go to the Payment Report section.  Locate the payment you wish to refund and select this payment to view the Payment Details.  A Void or Refund button will be available.

Refunds show as a new credit transaction on the reports section.  These credits may be deducted from the next batch or deducted separately as their own batch.

If your resident is unable to find their refunded payment please contact Domuso and we will assist you in contacting the customer's bank.  Residents will receive an email notification when the refund is initiated.

Voids

A void will cancel the transfer of funds from the customer to the property.  A void can be issued if the payment is Authorized.  When a transaction is voided, the original authorization should disappear from the customer’s statement within 24 to 48 hours.

Some banks don't recognize void requests immediately. It's possible that after you issue the void, your customer will still see the pending charge. If this happens, have your customer call their bank; the bank should be able to see the void request and update your customer's bank statement accordingly.

To issue a void please log in to your account and go to the Payment Report section.  Locate the payment you wish to void and select this payment to view the Payment Details.  A Void or Refund button will be available. 

 

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