Support for Property Managers

Video Reference Guides

• Add resident
• Request a payment
• Edit resident T-code
• Reject payment
• Refund payment
• Returns

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Getting Started - My Account

• Opening a New Account
• Configuring Your Settings
• Change My Password
• Inviting Your Residents to use Domuso
• How do I receive my funds?

Managing Residents

• Blocking Payments
• Maintenance Requests

Scanning Checks

• My scanner isn't initiating, what should I do?
• Accept a check - Other
• Accept a check - New Applicant (No Accounting Code)
• Accept a check - Bad Debt
• Accept a check - New Resident
• Accept a check - Existing Resident

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Payments

• Posting Payments
• Cash Payments
• Resident Receipts
• Allow Recurring Payments
• What should I do if a payment fails?
• Partial Payments and Over Payments

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Voids, Refunds and Returns

• Returned Payments
• Chargebacks
• Refunds and Voids

Reporting

• Manager Daily Report
• Billing Descriptors
• Tax Statements (1099k)
• Payments, Batches, Statements, and Checks

Property Control Panel and Settings

• What emails do my residents receive?
• How do I edit details about my property in Domuso?