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Understanding Flex and Its Role in Rent Payments

Updated

Flex is a third-party financial service that allows renters to split their monthly rent into two smaller payments. This can help align rent payments with income schedules and reduce financial stress.

However, it’s important to note that Domuso and Flex are not affiliated and do not integrate with each other. If your property uses Domuso for rent payments, you’ll need to update your Flex settings to ensure payments are routed correctly.

How Flex Works

  • Flex allows renters to split rent into two smaller payments per month.

  • This feature helps residents better manage cash flow and monthly expenses.

  • Flex pays the full rent upfront and collects half at the beginning of the month and the other half later in the month.

Important Note: No Integration with Domuso

Domuso and Flex are separate services.
Domuso does not support or connect directly with Flex. If your property transitions to Domuso, you'll need to manually update your Flex settings to ensure payments are applied correctly.

Steps for Updating Flex to Work with Domuso

Step 1: Update Property Information with Flex

Visit the Flex Help Center and submit a request to update your resident portal:

  • Under "Issue": Choose “Property and Resident Portal”

  • Under "I am...": Select “Requesting to add a property/portal”

  • Under "I am looking to...": Select “Add a specific resident portal”

Include the following in the description field:

  • Property Name

  • Full Property Address

  • Property Website URL

Step 2: Re-link Property in the Flex App

  1. Open the Flex App

  2. Tap Settings (bottom right of the screen)

  3. Go to Property Details

  4. Select Re-link Property

  5. In the search bar, enter your community name as it appears in Domuso

  6. Enter your Domuso username and password to complete the setup

Additional Support

  • For help with Flex, visit the Flex Help Center or contact Flex customer support.

  • For issues related to Domuso, reach out to Domuso Support or your property manager.

Remember: To ensure your rent is applied correctly, make sure all updates are completed before your next payment is due.

 
 
 

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